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Returns, Warranty & Customer Protection – Superclones.cn
Coverage includes:
24-Month Performance Guarantee
Every superclone watch purchased from superclones.cn comes with a 24-month performance guarantee covering manufacturing defects and timekeeping accuracy.
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Manufacturing defects (components, assembly, finishing)
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Mechanical timekeeping faults
Not covered:
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Intentional damage or misuse
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Normal wear and tear (scratches, dents, strap wear)
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Water damage from loose crowns or improper submersion
If a product cannot be repaired, we provide a replacement of the exact model. If unavailable, you may choose a replacement of equal value.
How to Submit a Warranty Claim
Step 1 – Contact Support
Reach out to us with your order reference and a description of the issue.
Step 2 – Receive Return Instructions
Step 3 – Ship the Product
Send the watch back using a trackable, insured shipping carrier.
Step 4 – Repair or Replacement
Once received, your watch will be repaired or replaced at no cost if covered under warranty.
Refund & Exchange Policy
Refund & Exchange
superclones.cn follows a no refund / no exchange policy because:
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Products are customised or made to order
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Returned items cannot be resold
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This allows us to maintain competitive pricing and premium quality
Exceptional cases: If a product is unavailable, you may select an alternative model. Refunds are processed within 7 days if the alternative is not satisfactory.
Shipping & Delivery
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Secure packaging – Watches are bubble-wrapped and boxed
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Customs-friendly – Packages marked under $50 to reduce inspections
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Tracked worldwide – Delivery typically 7–15 business days
Customer responsibility: Import customs clearance in your country is your responsibility.
Contact Us
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Websitesuperclones.cn/contact-us/
Buy with confidence – backed by 24 months of protection.